Group Aftersales Co-Ordinator

As a Group Aftersales Co-Ordinator, you are responsible for the delivery & smooth running of our customer care process. You play a key role in ensuring customer satisfaction for our customers and sales / service teams, offering exceptional customer service and assistance from delivery & beyond.,

• Maintaining an efficient Customer Relationship Management (CRM) system
• Maintain up-to-date customer information, accurate records, marketing lists & customer experience tracking.
• Offer comprehensive administrative assistance to the sales teams & other co-ordinators to ensure a successful sales & customer care process across the group.
• Processing customer experience surveys, tracking, resolving issues arising from surveys & processing returned surveys. Using various systems.
• Employ problem-solving skills to address customer inquiries and resolve order-related issues & customer satisfaction tracking.
• Sending new machine delivery letters and information.
  
  Experience within a similar role including (but not limited to) aftersales coordination in agriculture, plant or automotive industries.
Excellent IT skills including Excel, Word & PowerBI. Previous experience of using a CRM system. Experience with customer-facing role / customer service experience.
• Strong communication skills with a high level of written communication skills (letter and email).
  
  At Ben Burgess, we are committed to empowering progress and sustainability in agriculture, construction, and groundscare industries. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others by providing exceptional machinery solutions and fostering genuine partnerships. Our mission is to contribute to the development of thriving communities while preserving our environment for generations to come., Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.
Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include : Equitable pay, subject to annual reviews, with details available on the application page. A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress. Unrestricted investment in your personal and professional growth, without the constraints of a training budget. A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes. Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.