Group Bookings Advisor

As a Bookings Advisor, you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process-driven environment where you are rewarded for excellent achievements with incentives.,

• Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
• Confirm with the customer their check-in time and the duration that their car will be on site.
• Arranging with customers if any alternative transport is required and booking them into a courtesy vehicle.
• Check vehicle history and identify if any additional work is required such as recalls, service packs and warranty details.
• Seizing opportunities to upsell products and services when they arise.
• Confirming and updating vehicle details, customer addresses, contact numbers and email addresses for each booking.
• Capturing/updating GDPR preferences.
• Advise customers with a guide price for the routine servicing and repair of their vehicle.
• Targeted outbound campaigns - including upselling services to our existing clients.
• Identifying and overcoming objections.
Working hours: 40 hours per week Monday to Friday on a rota basis with 1 in 4 Saturdays (8.00 am - 1.00 pm). Your profile If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.


• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays).
• Health & Wellbeing benefits.
• Life Assurance.
• Employee Recognition Program.
• Staff Discounts.
• Employee Benefits including discounts on retailers, restaurants & cinemas.
• Referral Programme.
• Company Social Events.
• Pension Scheme.
• Cycle to Work Scheme.
• Long Service Awards.
• In-house professional training., Similar searches: BMW Careers, Permanent, Full-time, Sales / Customer Service, MINI Careers, Competitive, Less than £29,999