Group Coordinator

between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming list are entered accurately and effectively in a timely manner accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information Assist with the taking and processing of reservations when business demands Welcome, Greet and Register conference organisers and candidates attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team Ensure exemplary levels of guest service are consistently maintained To hold and carryout handover with late / early shift. Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner Adhere to all company credit policies to ensure that all revenue expected will be

• Previous customer service experience essential
• Hotel experience preferred in Reservation or Front Office.
• Computer literate
  
  Free meals on duty.
• Uniform offered and dry cleaned.
• Free on-site
parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.