Group Coordinator

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel. A bit about what you will do... The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming list are entered accurately and effectively in a timely manner To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information

• Assist with the taking and processing of reservations when business demands
• Welcome, Greet and Register conference organisers and candidates
• To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
• Ensure exemplary levels of guest service are consistently maintained
• To hold and carryout handover with late/early shift.
• Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner
• Adhere to all company credit policies to ensure that all revenue expected will be received
  
  Previous customer service experience essential
• Hotel experience preferred in Reservation or Front Office.
• Computer literate
  
  Uniform offered and dry cleaned.
• Free on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.