Group Manager - Catering & Hospitality - England

Baxterstorey

Group Manager - Catering & Hospitality - England

Salary Not Specified

Baxterstorey, Ilford, Greater London

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 25 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 211fb74bf982451285b5fb73023a2b51

Full Job Description

  • Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards

  • Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business

  • Continually look to develop your team through mentoring, training, recognition, and empowerment

  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation

  • Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance, We work together as a team to lead by example, protecting the planet and supporting local communities.


  • Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

    We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

    BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

  • Previous experience commensurate with role

  • Have a contagious passion for food and customer service

  • You draw satisfaction from managing, training, and supporting a team

  • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance

  • Excellent delegation and influencing skills

  • Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure

  • Meticulous organisational abilities; high attention to detail

  • Concise and effective verbal and written communication

  • Ability to adapt to challenges and opportunities with a solution-oriented perspective

  • Excellent strategic thinking and critical reasoning skills

  • Works according to the BaxterStorey core values


  • Additional Information

    For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

    We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

    Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us., Excellent presentation, communication and man management skills are required for senior positions, and all will require individuals to demonstrate a real passion for food and service with bags of enthusiasm.

    Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Group General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

    We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

    Our client has offices located in Central and East London where we provide employee dining, extensive hospitality services, coffee bar and free issue vending. In addition, there are five regional offices for which we provide consumables, making a total combined turnover of 4m., BaxterStorey offers a wide range of contract catering services to business and industry.

    As the UK's leading independent contract caterer we offer a personal service that focuses on fresh food.

    We tailor our services to each client's individual needs and ensure that we provide the people to deliver the exceptional.

    Following our newly gained contract with British Airways, we are keen to hear from talented and ambitious individuals. Our objective is to ensure the food and service at airport lounges are of an impeccable standard, every time.

    You will be working in a fantastic environment at Heathrow airport where the focus is quality, quality and even more quality.

    There are exciting opportunities ranging from Management positions to Chefs, and lounge hosts amongst others.

  • 28 Days holiday including bank holidays

  • Plus your birthday off

  • 3 volunteering days

  • 3 days grandparent leave

  • 24 weeks enhanced maternity leave

  • Secondary carer leave

  • Wedding/commitment day leave

  • Free meals on shift

  • Bespoke training and development opportunities

  • Apprenticeships opportunities for all experience levels

  • Pension and life insurance

  • Discounts available on our HAPI app; high street shops, holidays & cinema

  • Wellbeing hub

  • Access to employee assistance programme

  • Cycle to work scheme