Groups, Meetings & Events Sales Agent

£23700

Hotel du Vin, Birmingham

Full time
Permanent
Onsite working

Posted today, 4 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 0b913205441b4b52ab3987871b5ef5b0

Full Job Description

Groups, Meetings & Events Sales Agent, Works to a consistent process and sells Groups, Meetings & Events according to the agreed revenue strategy and processes What you will be doing as Groups, Meetings & Events Sales Agent

To work as part of an external hotel shared services team, an extension of the hotel M&E teams
To provide high level service and processes for customers with Groups, Meetings & Events enquiries for all hotels across the estate within both Malmaison & Hotel du Vin
To have a strong working knowledge of hotel reservations and group quoting processes, to maximise conversion and revenue performance
To engage with customers to gain crucial information is gathered to maximise the enquiry handling experience and maximise conversion opportunities
To engage with the Revenue Management Team, to ensure group enquiries are negotiated in line with customer budgets and our business needs
To communicate effectively with the hotel teams, understanding their business needs, local product knowledge and the dynamics of the space within each of the hotels
To handle all enquiries to a high level including telephone calls, RFPs via third party sites, direct emails and leads from brand.com
Adhering to our brand call handling guidelines and following up on all leads in a timely manner
To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms
To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
Inbound calls for group bedrooms, meetings and events across the estate
Respond to all e-mail enquiries
Maximising conversion of enquiries, liaising with Central Sales and Hotel teams as required
Strategic price quotation according to the revenue strategy
Contracting Process and Follow Up/Chase of outstanding enquiries
Proactive outbound enquiries
Handover to Hotel/Central Admin Process
Feedback on lost/cancelled business to Brand
Cross-selling of brands to maximise conversion opportunities
Adherence to QDOS Mystery call standards in all customer communications
Liaison with Sales Team to implement sales initiatives
Input towards developing and growing sales
Upselling of additional products such as private dining, meeting space etc. to maximise sales revenue, To adhere to all the policies and procedures within our staff handbook PERFECT10N
To attend meetings and training as required, to include travel away from home and overnight stays as necessary
To perform all duties in a timely, professional and efficient manner in accordance with established company policies
To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities
Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison & Hotel du Vin as market leaders, growing our recognition and reputation
Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
Take corrective action where required to improve safety of work areas
Ensure that all potential and real hazards are removed
Fully understand the fire, emergency and bomb procedures in your place(s) of work
Work in a safe manner that does not harm or injure yourself or others
Ensure that the highest standards of personal hygiene, dress, appearance, body language and conduct are maintained at all times
Maintain your own working area and materials remain clean, tidy and in good shape; reporting any defective materials and equipment to the appropriate person within the company in a timely manner

Sets high standards of performance in all areas
Methodically plans and organises, using a systematic approach to get things done
Manages time and resources effectively
Prioritizes actions and manages tasks through to completion in a timely manner
Actively seeks opportunities to develop and learn from experience
Communicates openly and clearly both verbally and in writing
Pitches information at the appropriate level
Listens to the needs of others before contributing
Develops positive working relationships at all levels
Collects and analyses relevant information about a problem
Seeks innovative solutions
Makes conscious decisions to go for action
Accepts personal responsibility to make things happen
Self-reliant, working with minimal control and direction
Acts on own initiative where appropriate
Has the drive and determination to succeed
Contributes and is effective when working with team members and peers alike
Expresses confidence in own idea and is able to network with other to get the job done
Gains commitment to action from a range of people through the internal network
Acts quickly and positively to new situations
Continues to be productive in changing and challenging circumstances
Can handle more than one task at a time

From historic Cambridge to vibrant Newcastle, Hotel du Vin provides the perfect blend of traditional charm and modern luxury, making it a leading choice in quintessentially British hotels. Offer exceptional service and memorable stays in these wonderful buildings steeped in local history.

£23,700 Full Time/Permanent/40 hours per Week Five Ways - Birmingham, In addition to competitive rates of pay we offer:
Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
Discounted Friends and Family Room Rate with 50% off best available rate.
35% off your bill when you dine in our Brasseries and Bistros
Fully funded Apprenticeship programmes that support you in developing your career
High Street Discounts on a range of high street shops, experiences, holidays and much much more
Cycle to work scheme - save up to 40% on a wide range of bikes
Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
Referral schemes that pay up to £1500 (just for getting your mates jobs!)
A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace, Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.