Groups Reservation Agent - Bloomsbury

As a Group Reservations Agent you will be responsible for assisting with the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations process are completed. You will assist our guest, promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards. It will be your job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations, and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales. Your key duties will be as follows:

• Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concerto.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Ensure that communication procedures are effective and efficient on a day to day basis enabling the operation to plan and deliver all customer service requirements.
• Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
• Following sales and revenue strategy to make new bookings and offers.
  
  Ideally you will have previous experience in Hotel Group Reservations and IHG properties
• A good level of spoken and written English
• You will have a positive can-do attitude, with the ability to work both independently as a team.
• You will have a confident and engaging telephone manner
• Flexible and reliable to work allocated shifts
• Working knowledge of Opera or similar PMS is preferred
  
  Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• 300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers
• Supported by Hospitality Action
• Wage stream - flexible access to pay