Guest Arrival Expert - Night Porter - Delta Hotels Heathrow Windsor

Explore our very big world Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, cleaning public areas, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. What you'll be doing

• Ensure the lobby area, concierge and front desk create a clean and welcoming environment for guests
• Ensure all the external fire doors are locked after 11pm. Ensure security of the property at all times.
• Answer At Your Service (switch board) and complete administrative tasks as required
• Cleaning of back and front of house areas as required
• Complete guest wake up calls on time
• Attending to guest requests, assisting with baggage and preparing rooms if required
• Assisting room service
• Complete check lists thoroughly and correctly on a nightly basis.
• Be aware of all accounting and auditing practices relevant to the front office
• Support the night reception when necessary
• Be proactive in carrying out tasks and checklists
• Carry out work delegated by the Night Managers efficiently and correctly
  
  Previous experience working within a hotel Front Office or similar customer service environment preferred
• Night worker experience preferred
• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active, reliable and flexible
• Great conversational skills and teamwork-oriented
• Positive outlook
  
  At Delta Hotels by Marriott Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400
guests. What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

This is a full time position (40 hours per week) working night shifts. Rewards for work, benefits for your lifestyle You'll be supported in and out of the workplace through:
• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Free gym membership, meals on duty and car parking