Guest Experience Coordinator - London

'Front of House' / Reception

• First point of contact to all office users, providing a warm welcome to clients and staff.
• Deliver exceptional customer experiences and add value to our members.
• Support business objectives and drive high customer retention.
• Create a vibrant environment filled with activities, ideas, and community engagement.
• Foster a collaborative community atmosphere, serving as the primary contact for customers and support services.
• Ensure compliance with health and safety procedures, maintaining proper documentation and follow-up.
• Guide new customers through floor space tours, showcasing expertise and pride in the brand.
• Address complaints and concerns, coordinating with relevant departments efficiently.
• Regularly seek feedback to maintain consistent, innovative service.
Facilities & office environment
• Manage the physical office environment and FOH areas ensuring it remains functional, clean, and conducive to productivity.
• Ordering office groceries, stationery and toiletries on a regular basis ensuring stock levels remain consistent.
• Supporting work to improve Sustainability credentials and support Net Zero journey where possible.
• Ensuring the safety and security of the building is paramount at all times, including maintaining alarm and building access passes.
• Working with the office/facilities manager and external suppliers to solve issues within the office in a timely manner e.g. fixing broken facilities and handyman requirements.
• Create an engaging and welcoming office environment that reflects the brand's values and fosters a sense of community among members.
Meetings, workshops and events
• Plan, organize, and facilitate meetings, workshops, and events that engage the community and promote collaboration.
• Ensure all events run smoothly, from logistics to participant engagement, maintaining high standards of service and professionalism.
• Assisting the firm with checking in the visitors and ensure they are shown to the right space an contact the correct host
• Ensuring meetings, workshops and events are successful; helping to greet guests, ensuring catering is timely throughout the day, providing ad-hoc support as required
• Set-up for the company monthly meeting including furniture and catering.
• Support the Operations manager on any events and assist with organisation of smaller events held within the office, these include a variety of social events and clubs.
• Liaising with IT to provide simple 'first line' IT support.
General business support and administration
• Booking, couriers, restaurants, and travel arrangements.
• Ensuring that all support and process manuals are reviewed and updated regularly.
• Maintaining a good working relationship with our suppliers/vendors, making sure the firm is receiving a good quality service and achieving value for money.
• Managing some aspects of Sharepoint and provide ad-hoc support when required.
  
  Office support and administration, including reception duties.
• Working in a highly customer-focussed environment, ideally prior experience of working within a professional services firm or other corporate environment.
• Communicating strongly and confidently with all levels of stakeholder within the company.
• Microsoft Office packages (Outlook, Word, Excel, PowerPoint).
• English - must be fluent.
Professional & Personal Attributes:
• Enthusiastic, flexible and positive, interested in and able to make a strong contribution within the wider Business Services team and the firm as a whole.
• Strives to deliver a consistently high quality of service in all they do, seeking and responding to feedback and looking for continuous ways to improve "how things are done".
• Strong organisation and prioritisation skills - ability to manage own time.
• Enjoys variety.
• Strong interpersonal skills - friendly and highly people-focussed, able to build good working and social relationships, good team player.
• High attention to detail and able to work with tight deadlines.
• Excellent communications skills, both orally and written.
  
  Guest Experience Coordinator 34,000 per annum + amazing benefits London You are the heart and soul of Entrée and it's you that will make our brand unique.
Entrée at Vacherin is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment - and fun! Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we've committed to investing in you and your long term career development. Because we believe that Entrée offers much more than just a job. We are excited to be recruiting for GUest Experience cordiantor to work at Worship Square., We are specialists in-house staff dining that tops the high street, hospitality and corporate fine dining for any and every occasion, and front-of-house services that create a lasting first impression. We don't offer a one-size-fits-all service solution - there's no fun in that. Our services go beyond expectations and are crafted to suit every individual client. What's more, we take the health of our customer to heart and our ideas take delicious food and drink to the next level. With our clients' wellbeing objectives as our steer, we create a buzzing and social experience that sustains, motivates and supports in achieving a happy and healthy workforce. It is a proven approach, with our delighted clients ranging from financial institutions and media companies, to stunning conference venues and high-tech workspaces. In fact, our clients are so delighted with what we provide, they rarely look elsewhere!

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun