Guest Experience Manager

In this role, you'll be responsible for overseeing all aspects of pub operations, from front-of-

house to cellar management and health & safety. Your strategic acumen will drive revenue

and financial goals, and your leadership style will excite our team. With opportunities to

make it your own and create events, this position offers both variety and excitement.

You can see your vision come to life because we will not hold you back, we will encourage

and cheer you on to be the champion of what you do.

Our refreshed management team brings new energy and perspectives, and your extensive

experience and insights will be the perfect compliment. This is your chance to take on a role

that challenges and rewards you, as you navigate complex scenarios and lead with

expertise. If you're ready to embrace a pivotal role where your experience will be highly

valued, we encourage you to join us.

What you'll be doing:

• Lead and Manage: Oversee all pub operations, from front-of-house staff to food and


beverage, cellar management, and health & safety.


• Strategise for Success: Develop and implement strategies to achieve financial


goals and maximise revenue.


• Guest Satisfaction: See our customers as guests. Ensure exceptional service,


addressing guest issues promptly to maintain high satisfaction levels.


• Team Leadership: Hire, train, and supervise a skilled team, including bartenders,


assistant managers, and restaurant staff.


• Event Coordination: Plan and execute engaging events, such as music nights, to


attract and retain guests.


• Inventory Management: Monitor stock levels and order supplies as needed to


ensure smooth operations.


• Safety and Cleanliness: Maintain a safe and immaculate environment for both staff
  
  If you're a seasoned hospitality professional ready for your next big challenge, we have the


role for you. We're looking for an experienced leader to steer the Rose & Crown to new

heights. If you have honed your skills in customer service, have a sharp eye for detail, and

excel in team management, this is your opportunity to make a significant impact.,
• Seasoned Leadership: Extensive experience in leading and inspiring a team.



• Expert Communication: Exceptional skills to interact with customers and staff


members.


• Industry Expertise: Proven management experience in the hospitality sector.



• System Knowledge: Familiarity with booking systems such as ResDiary.



• Multitasking Mastery: Ability to efficiently juggle and prioritise multiple tasks.



• Problem-Solving Prowess: Skilled in addressing and resolving complex issues.



• Adaptability: Willingness to embrace varied shifts, adding versatility to your role.
  
  Company pension


• Discounted or free food


• Employee discount


• On-site parking


• Store discount


Schedule:

• Day shift


• Night shift


• Weekend availability


Application question(s):

• How long would it take you to commute to work?


Licence/Certification:

• Personal Licence (required)