Guest Experience Manager
Dalata Hotel Group Plc, Newtown, Cambridge
Guest Experience Manager
Salary not available. View on company website.
Dalata Hotel Group Plc, Newtown, Cambridge
- Full time
- Permanent
- Onsite working
Posted today, 22 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: ed8b175a1f93447bbd2c590d49f3788d
Full Job Description
- To ensure guest satisfaction both pro-actively and reactively
- To increase standing on TripAdvisor by encouraging satisfied guests to put a positive review on TripAdvisor web site.
- To collate complaints from TripAdvisor, Trust You, Comment cards and Optimus reports.
- Check the Optimus sheet daily.
- Email a copy of the Complaints sheet to the department heads and discuss what corrective training needs to be carried out.
Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Clayton Hotel Cambridge have an excellent opportunity for a Guest Experience Manager to join the team and lead our guest experience and work alongside our leadership to drive guest satisfaction and loyality. We are seeking a leader with proven experience in hotels and in a guest focused role. Clayton Hotel Cambridge is a 4 - Deluxe hotel, situated in the heart of Cambridge, just a 1 minute walk from the train station and a 10 miniute walk into the city centre. with 160 bedrooms, a extensive resturant and 4 meeting rooms Clayton Hotel Cambridge has a lot to offer an aspiring Guest Experience Manager. Objective of the Role To ensure guest satisfaction both pro-actively and reactively. To increase standing on TripAdvisor by encouraging satisfied guests to put a positive review on TripAdvisor web site. To collate complaints from TripAdvisor, Comment cards and the Optimus report and present these complaints at the weekly complaints meeting. To follow up with dissatisfied guests, offer compensation were required; all of which must be confirmed in writing to the guest., Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Dalata Hotel Group
- A competitive salary
- A company pension scheme
- Market leading leadership development programs
- The opportunity to be a part of a growing business at an exciting chapter in Dalata's history
- Unique development & promotion opportunities with a growing brand
- Apprenticeship Opportunities
- Team events
- Paid day off on your birthday
- Save As You Earn - share purchasing scheme
- Discounted stays at our stunning hotels across the UK, Ireland, Germany & now Amsterdam!
- Opportunity to join the Cycle to Work Scheme
- Mental & physical wellbeing support
- A sense of belonging