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Guest Experience Supervisor

Hyatt Corporation, City of Westminster

Guest Experience Supervisor

Salary Not Specified

Hyatt Corporation, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 5 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: e735eace3e804dd7a9c32e0ef530dd0f

Full Job Description

  • Supervise and train Guest ExperienceOfficers, andassistthe Guest Experience Manager in ensuring the smooth running of the department.
  • Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.
  • Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
  • Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
  • Guide and empower the team to ensure heightened engagement with our guests
  • Assist the Front Office team with arrivals, check-ins, and departures seamlessly.

    Previousexperience in hotelGuest Experiencewithin the luxury segment is preferred. Strong organizational and multitasking abilities skills arerequired.

    12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
    • At Hyatt 'We care for people so they can be their best'.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job -it'sa career for people who care.

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