Guest Relations Agent

If you're our ideal Guest Relations Agent, you will:

• Be yourself!


• Enjoy engaging with guests and creating those "wow" moments - we love that our guests leave with a desire to come back!


• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city


• Feel confident to promote the services that we offer at the hotel


• Act as an approachable point of contact between guests and the team


• Be able to multitask and manage guests' queries efficiently


Why come join us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Be Yourself - Be a Bold Team Player - Be Leonardo, As a Guest Relations Agent you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.

NYX Hotel London Holborn, 50 - 60 Southampton Row, Holborn, London (Central), London, WC1B 4AR, NYX London Holborn was the first of the luxury lifestyle hotels to arrive in the UK. At NYX London Holborn, London's electrifying spirit will not stop at the front door, but will flow throughout and inspire everything our guests experience: from the laidback, luxurious style to the food, drinks and one-off exclusive events.

The hotel is located on Southampton Row between the busy City and London's West End. The hotel is just a ten minute walk away from top attractions like the British Museum and fifteen minutes walk from the vibrant Covent Gardens and Soho areas - perfect for any guest wanting to explore the City.

Already at home in cities like Tel Aviv, Milan, Prague, Madrid and Munich, NYX Hotels are where luxury meets local spirit. The city's artists provide the backdrop to our guests' stay and DJs provide the soundtrack. Blending the energy of each location with a laidback, luxurious style, a NYX stay epitomises the sense of discovery that inspires every trip and every traveller.

Check out our NYX website here

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!


• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!


• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops


• Meals on duty


• Talent referral scheme: earn yourself a bonus for recommending a friend to join us


• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration


• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support


• Ongoing job-related training programmes with clear paths for progression