Guest Relations Manager
Southampton Harbour Hotel, Bedford Place, City of Southampton
Guest Relations Manager
Salary not available. View on company website.
Southampton Harbour Hotel, Bedford Place, City of Southampton
- Full time
- Permanent
- Onsite working
Posted today, 24 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: e3e82585b5574fd0b0d927de05b90ad7
Full Job Description
We have a superb opportunity for a Guest Relations Manager to join the team. As Guest Relations Manager, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and coordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria.
You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times. This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery. As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest's stay through recommendation of our facilities and incentives on offer.
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew :
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.