Guest Relations Manager

At Miiro, we believe there's a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places - on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.
Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.
As Guest Relations Manager will have:
+ Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
+ Maintain customer service/satisfaction standards, handle customer service issues.
+ Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
+ Motivate and drive the team to ensure quality standards are exceeded
+ Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals
+ Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.
Essential Skills needed

+ A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
+ You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together
+ Excellent communicator at all levels and have good commercial awareness
+ Ability to work on own initiative and to tight timescales when necessary
+ Be flexible in their approach and have a positive attitude

+ A competitive salary
+ 28 days paid holiday
+ Discounted hotel room rates across our hotels, for you and friends and family
+ Fantastic Training and Development opportunities
+ Free Meals on shift
+ Pension cover
+ Unrivalled Career Progression prospects