Guest Relations Team Leader

We are looking for an enthusiastic and experienced Guest Relations Team Leader to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service, the ability to lead and inspire a team, and a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay. As our Guest Relations Team Leader you are responsible for day-to-day supervision of the reception area, motivation and inspiring the Guest Relations Team. You lead by example when welcoming guests, dealing with queries and concerns and with making Reservations.

You are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. You should have at least 2+ years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

We are committed to offer and provide our Guest Relations Team Leader with a competitive salary and a large range of benefits:

• £15.86 per hour (£32,988 per annum), great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Free meals on Duty
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
• Most importantly, we'll help you grow, and develop you as an individual and inspire incredible.
At InterContinental London Park Lane, our ambition is to define our unique culture.
• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what's possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days.