Guest Service Assistant
Heeton Hospitality UK, South Kensington, Kensington and Chelsea
Guest Service Assistant
£24024
Heeton Hospitality UK, South Kensington, Kensington and Chelsea
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 3 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 08e796d7edd94ecbb9531c570a1a8887
Full Job Description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.,
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors programme
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle credit transactions in accordance with Heeton standard operating procedures.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys and hotel information
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Helping guests with luggage, excursions and taxi bookings
- Be present in the lobby and direct guests to the correct areas.
- Jump into other ad-hoc duties when your colleagues need your help
Excellent customer service skills - Hospitality experience advantageous
- Attention to detail and a great team player
- Be yourself but be presentable in appearance
- Must speak fluent English
Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes: - Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.