Guest Service Assistant - Holiday Inn Express Limehouse

Salary not available. View on company website.

Rbh Hospitality Management, Settle, North Yorkshire

Full time
Temporary
Onsite working

Posted 2 weeks ago, 5 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: bf22dd39ea7142bc8d9ae83f415af33b

Rbh Hospitality Management

Full Job Description

Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

A welcoming personality who loves connecting with people and making their day brighter.
Strong communication skills, comfortable chatting with guests and coordinating with team members.
Sharp attention to detail, especially when it comes to handling guest needs and reservations.
A problem-solver who can think on their feet, handling any situation with a positive attitude.
Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year