Guest Service Assistant- Reception
Interstate Hotels & Resorts, Inc., Hatton, Hillingdon
Guest Service Assistant- Reception
Salary Not Specified
Interstate Hotels & Resorts, Inc., Hatton, Hillingdon
- Full time
- Permanent
- Onsite working
Posted today, 24 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 00577ec3357c4582b61f048a8752d798
Full Job Description
As a Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Night Managers are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
We offer competitive salary with industry-leading rewards, recognition and support to meet their needs and dreams., Hilton London Heathrow Terminal 5 Poyle Road , Colnbrook, Slough, Buckinghamshire, SL3 0FF