Guest Services Assistant

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience


• Encourage guests to partake in the Hilton Honors loyalty program


• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay


• Handle cash and credit transactions by Heeton standard operating procedures.


• Start every stay right by swiftly checking guests by Hampton brand standards,


• Serve food and drinks in the bar and restaurant


• Help with washing up and other kitchen duties when needed


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary


• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Working in Reception, Bar, Restaurant and Kitchen


• Jump into other ad-hoc duties when your colleagues need your help
  
  Excellent customer service skills


• Hospitality experience advantageous


• Must speak fluent English
  
  Service-based annual leave (increasing up to a maximum of 5 extra days)


• Voluntary Medi-cash Scheme


• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go


• Life Assurance, Income Protection and Employee Assistance Schemes


• Referral scheme


• Heeton is an expanding company which offers excellent career opportunities.


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.


• On-site parking


Hilton's Vision: To fill the earth with the light and warmth of hospitality -by delivering exceptional experiences - every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.