Guest Services Manager
IHG Hotels Limited, Old Portsmouth, City of Portsmouth
Guest Services Manager
Salary not available. View on company website.
IHG Hotels Limited, Old Portsmouth, City of Portsmouth
- Full time
- Permanent
- Onsite working
Posted today, 21 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: aa58cbcc1de94b04aad30d29f7163f40
Full Job Description
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and IHG hotel in Portsmouth, PO1 2TA Guest Service Managers duties include
- orchestrating the seamless operation of our guest services
- collaborating with various departments to elevate our service levels
- constantly innovating to exceed guest expectations
- handling guest requests with precision and promptness
- proactively seeking new ways to enhance the guest journey
- setting the standard for service excellence Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Our rewards package includes: