Guest Services Manager
Kew Green Hotels, Reading
Guest Services Manager
Salary not available. View on company website.
Kew Green Hotels, Reading
- Full time
- Permanent
- Onsite working
Posted today, 23 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 77eb577f30dc4d4b830c5adac464eec5
Full Job Description
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Reading. Guest Service Managers duties include
- orchestrating the seamless operation of our guest services
- collaborating with various departments to elevate our service levels
- constantly innovating to exceed guest expectations
- handling guest requests with precision and promptness
- proactively seeking new ways to enhance the guest journey
- setting the standard for service excellence Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) What you'll bring to the team To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply. Next steps A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager. Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including , , and , what unites us all is our values. Please view our website for more details. Join our Kew-Team today!
Our rewards package includes:
Relevant jobs
- Hospitality / Catering / Tourism Jobs in Abingdon-on-Thames, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Andover, Hampshire
- Hospitality / Catering / Tourism Jobs in Ashford, Devon
- Hospitality / Catering / Tourism Jobs in Aylesbury, Buckinghamshire
- Hospitality / Catering / Tourism Jobs in Banbury, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Basingstoke, Hampshire
- Hospitality / Catering / Tourism Jobs in Benson, South Oxfordshire
- Hospitality / Catering / Tourism Jobs in Bicester, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Bracknell, Bracknell Forest
- Hospitality / Catering / Tourism Jobs in Brighton and Hove
- Hospitality / Catering / Tourism Jobs in Burford, Cheshire East
- Hospitality / Catering / Tourism Jobs in Canterbury
- Hospitality / Catering / Tourism Jobs in Carterton, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Charlbury, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Chatham, Medway
- Hospitality / Catering / Tourism Jobs in Chipping Norton, Oxfordshire
- Hospitality / Catering / Tourism Jobs in City of London
- Hospitality / Catering / Tourism Jobs in Clacton-on-Sea, Essex
- Hospitality / Catering / Tourism Jobs in Crawley, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Dartford, Dartford
- Hospitality / Catering / Tourism Jobs in Didcot, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Eastbourne, Darlington
- Hospitality / Catering / Tourism Jobs in Eastleigh, Devon
- Hospitality / Catering / Tourism Jobs in Eynsham, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Fareham
- Hospitality / Catering / Tourism Jobs in Faringdon, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Grove, Nottinghamshire
- Hospitality / Catering / Tourism Jobs in Guildford
- Hospitality / Catering / Tourism Jobs in Hastings, Somerset
- Hospitality / Catering / Tourism Jobs in Henley-on-Thames, Oxfordshire
- Hospitality / Catering / Tourism Jobs in High Wycombe, Buckinghamshire
- Hospitality / Catering / Tourism Jobs in Hythe, Hampshire
- Hospitality / Catering / Tourism Jobs in Kidlington, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Luton, Devon
- Hospitality / Catering / Tourism Jobs in Maidstone
- Hospitality / Catering / Tourism Jobs in Milton Keynes
- Hospitality / Catering / Tourism Jobs in Oxford, City of Stoke-on-Trent
- Hospitality / Catering / Tourism Jobs in Peacehaven, East Sussex
- Hospitality / Catering / Tourism Jobs in Portsmouth, Calderdale
- Hospitality / Catering / Tourism Jobs in Rayleigh, Essex
- Hospitality / Catering / Tourism Jobs in Reading
- Hospitality / Catering / Tourism Jobs in Romsey, Hampshire
- Hospitality / Catering / Tourism Jobs in Ryde, Isle of Wight
- Hospitality / Catering / Tourism Jobs in Sevenoaks
- Hospitality / Catering / Tourism Jobs in Shanklin, Isle of Wight
- Hospitality / Catering / Tourism Jobs in Shoreham-by-Sea, West Sussex
- Hospitality / Catering / Tourism Jobs in Slough, Powys - Powys
- Hospitality / Catering / Tourism Jobs in Southampton
- Hospitality / Catering / Tourism Jobs in Thame, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Wallingford, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Wantage, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Winchester
- Hospitality / Catering / Tourism Jobs in Witney, Oxfordshire
- Hospitality / Catering / Tourism Jobs in Woking
- Hospitality / Catering / Tourism Jobs in Woodstock, Sir Benfro - Pembrokeshire
- Hospitality / Catering / Tourism Jobs in Worthing, Norfolk