Guest Services Manager

We are currently seeking a dynamic and results-driven Guest Services Manager is to oversee and manage all aspects of the guest service, ensuring exceptional guest experiences and efficient operations within the Front Desk, Duty Management and Night security functions. This role requires strong leadership skills, attention to detail, and a customer-centric approach. The primary goal will be to cohesively bring together all the guest service departments to ensure the guest journey and experience from arrival to departure to the Hall. The role delivers and maintains standards of service in line with financial controls and agreed operating service standards within front office and night services. Key responsibilities include but not limited to: - Supervise (6 people) and manage (directly 1 person) all subdivisional teams and operations, including, front desk, night management and duty management. - Develop and implement strategies to maximise revenues (budget management and revenue generation), guest satisfaction, business efficiencies and overall profitability of the hall business. - Implement and enforce hall policies and procedures related to its operating departments. - Responsible for the security of the department building(s). Liaise with University and departmental Security Service and contractor regarding security of building issues as required. Deal with access for staff and contractors, act as authorised signatory for access to card holders in the department, ensure the buildings are locked and unlocked appropriately.

Madingley Hall is part of the Institute of Continuing Education in the University of Cambridge. Built in the 16th century, this elegant country house has 16 well-equipped meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens.

• 41 days annual leave, inclusive of Bank Holidays
• Defined benefits pension schemes
• Flexible working options
• Support for health & mental wellbeing
• Discounts on shopping
• Rental deposit scheme
• Public transport season ticket loans