Gweithredwr Switsfwrdd / Switchboard Operator

At the moment, we have an opening for a 22.5-hour per week role, along with two 7.5-hour per week positions., As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.

Working for our organisation
The Swansea Bay Switchboard team operate on Singleton and Morriston sites, providing switchboard and alarm response services to all the Health boards hospitals. While the Switchboard team itself is quite small, they forge good working relationships with a wide range of Health Board staff and play a vital role in the smooth running of services., Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.
Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.
Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.
Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.
We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Ability to speak Welsh is essential for this post.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English., Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.