Hackney Service Engagement Lead

Working closely with the Hackney Parent Support team, you will be responsible for the service engagement and promotion of our community-based services across Hackney. Some of the key responsibilities of the role include:

• Line managing the paid peer supporters within the Hackney staff team.
• Coordinating and maintaining the active social media and Infant Feeding Services website.
• Advertising volunteering opportunities across varying platforms including social media and in person at local events.
• Provide clear guidance and information to potential volunteers on the roles, responsibilities and training requirements.
• Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support groups are accessible and inclusive.
• Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
• Coordinate and deliver the Breast Pump Hire Service across the Borough.
• Build and maintain relationships with local organisations and the children's and family hubs, The role is 28 hours per week, with the hours worked across the week between the core hours of 9-5, however, will include occasional evening and weekends. This is role is based out in the community within Hackney with some home working., Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
• Do you want to join an amazing Charity that supports parents across the UK?
• Would you like to be part of an amazing team of passionate staff?
If so, please read the job description to find out more on the link here: https://www.nct.org.uk/sites/default/files/job_descriptions/Hackney-Service-Engagement-Lead-Job-Description.pdf What we offer We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are seeking a capable Service Engagement Lead to manage, coordinate and support both the Infant feeding and Parenting course projects. This role is split between being out in the community and working from home, it will include regular travel across the Hackney borough (expenses will be reimbursed)., You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently. Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills- including Outlook, Word and Excel - and you must have good attention to detail. It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breastmilk. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.,
• Can you work at pace and juggle a number of different priorities?
  
  A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.