Haematology Outpatient and Daycase General Administrator

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS and Bookwise.

Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email

Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.

You will have an understanding of Waiting lists . You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative.

This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.

Knowledge and experience of Bookwise would be advantageous.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will be based in a Day Case reception setting and have patient face to face contact on a daily basis.

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department.

You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.

Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.