Haematology Outpatient and Daycase General Administrator

The post holder will be required to work within the Nottingham University Hospital's Haematology Department at the City campus and take responsibility for managing the day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.
You will have an understanding of Waiting lists . You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative.
This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.
Knowledge and experience of Bookwise would be advantageous.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will be based in a Day Case reception setting and have patient face to face contact on a daily basis., Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS and Bookwise.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email
Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.

Working for our organisation
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department.
You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.
Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve., Responsible for adding/removing patients to the NUH waiting list and coordinating/booking their admission to hospital, using hospital IT systems e.g. Medway PAS/Bookwise.
Ensure patients are added to correct waiting lists using hospital standard operating procedures, Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Provide appropriate confirmation of TCI to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trust's IT systems and updated accordingly in line with Trust Access Policy and Procedures.
Ensure RTT patient data is accurate at all times
Produce admission lists for nurses.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either by email,, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times.
Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required.
Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targets for waiting times
In conjunction with the appropriate managers, liaise with external healthcare providers to facilitate the timely admission of patients.
Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach.
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Coordinator where appropriate
Participate in appraisals and personal reviews and work to achieve agreed set objectives.
Participate in appropriate training and development activities.
Participate in team, professional and personal development activities.
Undertake any other duties, which may reasonably be required

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
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Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
+ Stay in full-time education, for example at a college
+ Start an Apprenticeship
+ Spend 20 hours of more a week working or volunteering, while in part-time education or training

Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
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Consent:
+ Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
+ Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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