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Halpern - Account Manager (London)

Diary Directory Limited

Halpern - Account Manager (London)

Salary Not Specified

Diary Directory Limited, City of Westminster

  • Full time
  • U
  • Remote working
  • Graduate programme

, 12 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 6edaee9ada77487ba9252588be4a016e

Full Job Description

  • Produce optimal client plans using insights as well as a solid industry understanding based on your client's business and marketplace

  • Provide regular, accurate and concise progress reports back to your client ensuring that we are delivering on all KPIs and consistently working in a reactive and proactive way

  • Plan, coordinate and execute assigned elements of your clients PR plan (e.g. launches, press trip) to a high standard, adhering to deadlines and budgets. Manage your team and resources accordingly

  • Ensure you are the client's day-to-day point of contact to cement a strong relationship offering professional consultative advice and realistic expectations of results within budget and time constraints

  • Meet all agreed client requests and aim to exceed expectations in terms of turnaround cycle and quality

  • Attend all client meetings and conference calls; offer up ideas and insight; present elements of the progress report in client meetings

  • Oversee all events, including all planning, team management, budgeting, execution, follow up and analysis

  • Keep your team updated on the progress of your work, as well as providing assistance to your junior team to make sure that all deadlines are hit

  • Ensure all written copy from junior staff is consistently high quality as a result of practice, guidance and editing


    • Team Management:
  • Supervise your team and their workflow to deliver all results on time and within budget

  • Use project management skills to allocate tasks, coordinate your team, manage budgets, anticipate problems, develop workable solutions and ultimately meet your goals

  • Manage account workflows effectively with clear communication of set performance goals, adequate explanation of tasks, regular updates and realistic expectations

  • If appropriate, promptly escalate any performance issues to a member of the senior team in a professional way and take advice from your manager to rectify any client issues

  • In case of absenteeism, ensure that your junior team's responsibilities have been accomplished


    • Media Results:
  • Continue to book and attend 3 to 5 media appointments on a weekly basis

  • Ensure you have solid media contacts across a variety of titles and build a clear understanding of every title's requirements, developing rapport with key influencers and mid-level press contacts

  • Increase and sustain your levels of coverage in daily/weekly/monthly titles, news desks and online (trade and consumer) through understanding of key client issues and effective research

  • Input creative ideas into feature plans, continue to achieve appropriate feature coverage and learn to place case studies in the media

  • Drive your team to ensure that you are consistently meeting, or exceeding, coverage KPIs for all your clients

  • Monitor and track all media results accurately with your junior team, deliver comprehensive reports to your manager and clients with analysis of coverage

  • Add to, track and grow all your leads and record updates in the press tracker each month

  • Through reading a range of magazines and newspapers, identify trends and topical news stories to share with your team or with the wider agency


    • Financial Results:
  • Proactively highlight areas for potential incremental growth within your clients

  • Contribute to the preparation of client budgets (annual and project) with a strong understanding of the client's goals, realistic expectations, staff costs, expenses, fee, timescales and measurement of results

  • Accurately forecast client revenue stream for specific projects

  • Select accurate suppliers, review terms and make contractual recommendations

  • Ensure all relevant costs have a PO associated to it in Adserve prior to invoices being issued

  • You should have first approval of invoices before passing to your director and first update of the billing schedule

  • Work closely with your director to understand new business goals and make appropriate suggestions

  • Assist in the creation of new business leads and ideas - create/update the tracker on a weekly basis

  • Be involved with, and contribute to, new business research and the pitch process


    • Leadership Development:
  • Maintain a high level of effective team communication through regular team meetings and on-to-one contact

  • Motivate all team members through constructive feedback, appropriate praise and recognition

  • Monitor team relationships and interactions, flagging any concerns to the senior team in a professional and timely manner, to maintain a positive team work environment


    • Self Development:
  • Contribute relevant, varied and valuable ideas in creative brainstorms and team meetings - offer your insight and ideas to the wider team/agency

  • Ensure your workload is prioritised to effectively work to short term and long term goals, meeting all deadlines with high quality work

  • Manage your time and learn to multitask to increase you personal effectiveness and reduce pressure of multiple deadlines

  • Ask for new and different tasks in order to develop your skills and further your learning and experience

    Ambition

  • Creativity

  • Strong interpersonal and networking skills

  • The desire to understand the business and build strong commercial awareness

  • A keen interest in current affairs and able to take an educated point of view on news stories that relevant to your clients

  • The ability to inspire and lead a team, managing both up and down

  • A proactive, positive and confident approach to problem solving

  • Excellent listening skills and organisational skills

  • A positive and 'can-do' attitude