Hard FM Performance Manager

The post holder will be responsible for taking the lead in relation to the performance monitoring of Hard FM Estates Services within UHCW including monitoring, analysing and evaluating contract performance across all aspects of the Hard FM contract, ensuring that the project meets Trust requirements and is delivered in a timely and efficient manner within the parameters in terms of cost and quality. Estates responsibilities includes the provision of robust project management for capital variation projects ensuring delivery to time and costs. The post holder will have line management responsibility for a section of estates staff, management of service provider and external contractors / project teams and manage operating revenue and capital budgets.
Please be advised there is a proposed interview date of 7th January 2025, 1. Take the lead in ensuring that the Trust and Project Co meet the Hard Facilities Management Services requirements at UHCW.
2. Ensure effective communication and liaison with the Hard FM Service Provider by providing, receiving and communicating highly complex and highly sensitive information throughout the Trust. Frequently using high levels of interpersonal skills and expertise of Estates and Facilities to provide a range of services in complex environments.
3. Represent the Director of Estates and Facilities at the Hard FM Performance Group.
4. Manage out conflict for the implementation of change to ensure achievable service delivery, giving direction and guidance to the wider Trust. Establish and maintain liaison groups with PFI Partner, operational teams and modern matrons dealing with conflict and resolving problems.
5. Completion, presentation and communication of highly complex documentation including corporate governance and statutory returns.
6. Responsible for the monitoring of the Hard FM Services contract, making judgements across a wide range of estate and project issues, considering highly complex facts, legislation and information, giving expert advice on estate issues. Analyse the PFI Partner performance reports and information and advise the Trust on key areas and issues., 1. To manage the PFI variation process in conjunction with the Director of Estates and Facilities. To help develop the client brief and business plan, initiate the variation process and project manage from inception to completion, ensuring that quality standards, timescales and budgets are met.
2. Line manage a section of staff, management of service contractor and project teams
3. To manage an effective building maintenance lifecycle replacement programme and budget at St Cross Hospital, to ensure the optimum environment is maintained for the delivery of healthcare services, authorising changes where required.
4. Take on the role of Unavailability Officer within the Project Agreement; make highly complex judgements on the availability and the closing of clinical services / wards.
5. Develop, implement and maintain long term strategic plans and procurement strategies to meet organisational objectives in regard to Hard Services which are ongoing and inter-related.
6. Carry out detailed calculations and agree service payment deductions against the agreed service payment budget.
7. To be responsible for audits and inspections for statutory requirements and PPM including research and development for specialist workstreams within the Trust
8. Responsible for the development and implementation of Trust policies and procedures for Hard Facilities Management.
9. Utilise CAD software to prepare, store, manipulate and develop technical drawings and use surveying equipment to undertake investigations.
For further details please see the attached job description.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence^® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.