Hard Services Coordinator

Joining our team at their corporate offices in Soho, you will act as first line control for access and permit requests within the London cluster, interacting with customers and vendors ensuring a prompt, professional and efficient service in terms of initial response and regular updates and notifications (telephone & emails), accurate recording of requests for service and escalating problems before they become issues.

The Hard Services Coordinator will provide essential support and data to enable accurate monthly reporting, manage and revise PPM schedules and ensure compliance with mandatory & statutory regulations whilst liaising with the Communications Manager to refresh and advertise to ensure best use of local helpdesk function.

You will ensure Sodexo's commitment to ethical principles and sustainable development are achieved and maintained, ensuring compliance with all Sodexo and client policies, procedures and directives and promote and maintain Sodexo values and ethical principles.

Achieving a high degree of Customer and Supplier satisfaction, applying logic and common sense to requests for assistance and ensuring that identified criteria are escalated in accordance with procedures, you will build relationships with key stakeholders and understand the on-site requirements and specifications, proactively managing work orders to completion.

Experience and knowledge requirement for this role:

• A minimum of 2 years' Customer Service experience, preferably in a Command Centre and/or Call Centre environment


• Prior knowledge and skills in utilizing CAFM applications (Maximo/QFM) especially work planning and scheduling functionalities


• Have a good understanding of reactive and planned maintenance works to enable planning of works within SLAs/KPIs


• Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment


• Ability to deliver exceptional customer service to Stakeholders both internal & external


• Self-motivated, confident, honest and flexible, with a professional work ethic


• Intermediate computer skills in MS Office including Word & Excel


• A strong commitment to Zero Harm and a strong safety culture


• Previous experience in working with Third Party Vendors


• Excellent communication skills both written and verbal


• Asset data management qualifications/experience


• Demonstrates the Sodexo values and behaviours


• Relationship building and influencing capabilities


• Asset data and trend analysis experience


• Prior experience in quote management


• Be flexible and adaptable to change


• Strong people management skills


• Exceptional attention to detail, Tertiary qualifications in Business Administration/Property/Facilities Management or related discipline
  
  Sodexo has a great opportunity for an experienced Hard Services Coordinator to join our established team working with our clients based in London., Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you.


In addition, we offer:

• Eligible for Flex benefits (including Private Medical)


• Flexible and dynamic work environment


• Competitive compensation


• Wide range of Employee benefits


• Access to ongoing training and development programs


• Countless opportunities to grow within the company


• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match


• Life Assurance Coverage


About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.