Hardware Deployment Technician Apprentice

Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the IT support officer is to support existing PC equipment and software application along with the deployment of new equipment and software., + To assist in providing support for all PC equipment, software and mobile devices
throughout the Trust including installation of PC hardware, software and peripheral
devices.
+ Investigate routine enquiries, queries from staff providing assistance & advice as
required.
+ To order, install, and configure new IT desktop equipment and Mobile devices
+ To manage and maintain asset database and documentation as appropriate to the
role.
+ To ensure new equipment is installed and configured in a timely manner and in line
with Trust standards and service levels.
+ To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line
with Trust standards and service levels.
+ To work within the Trust IM&T Security Policy at all times and ensure all systems
supported comply with this.
+ To update systems as appropriate to track the lifetime of IT assets within the Trust

+ Demonstrable knowledge of desktop & Mobile equipment, including: PCs, Laptops, Printers, iPods / iPads / iPhones and Android devices
+ A good knowledge of Windows-based operating systems, Microsoft Outlook and
Microsoft Office suites.
+ A good knowledge of Windows-based operating systems, Microsoft Outlook and Microsoft
Office suites, with the ability to troubleshoot and resolve basic IT incidents

Personal Qualities:

+ Team player
+ Good communicator
+ Ability to respond positively to supervisor feedback

Desired Qualifications:

+ 5 A-C GCSE qualifications, including Mathematics and English
+ ECDL, BTEC, NVQ or equivalent qualification or knowledge in IT, + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
+ GCSE Maths and English (or equivalents) at grades 3+ (D or above)
+ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Employer Description:

Northumbria Healthcare NHS Foundation Trust Is one of the country's top performing NHS
foundation trusts, looking after the wellbeing of around half a million people across
Northumberland and North Tyneside - one of the largest geographical areas of any NHS trust
in England. Northumbria Healthcare NHS FT provides health and social care
services in Primary care, Acute hospitals, Community hospitals and services and adult Social care
(PACS) through the 10000 employed staff., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Our people are important to us, so if you join us we want to make sure that you have the very BEST staff offers and benefits. Benefits include;

+ Extensive health and well being programme
+ NHS Pension Scheme (one of the most comprehensive and generous schemes within the UK)
+ In association with Curry's PC World, employees get access to over 5,000 products via salary sacrifice.
+ Cycle scheme - stay fit and save money on everything you need for your bike. You can
spread the cost of a brand new bike over multiple installments.
+ Lease a car for you and your family through our NHS Fleet Solutions with salary
sacrifice available. We have a wide range of vehicles available to suit all budgets
+ Childcare Scheme - cost-saving on childcare and vouchers
+ Car parking scheme

Please note: You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider
making reasonable adjustments to the role, if necessary, to enable a disabled person to
undertake the role.

Future Prospects:

This is a permanent role. Successfully performance throughout the apprenticeship and employment can lead to an ongoing opportunity and a job within the Digital Services Team.