Head Concierge

As Head Concierge you'll be the backbone of the team as you'll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!


• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops


• Meals on duty


• Talent referral scheme: earn yourself a bonus for recommending a friend to join us


• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration


• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support


• Ongoing job-related training programmes with clear paths for progression


If you're our ideal Head Concierge, you will:

• Be yourself!


• Be a people person and passionate about providing first-class guest care


• Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants


• Always look for ways to improve our guests' stay


• Have a genuine desire to support others in a fast-paced environment


Why come join us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community and it's our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our "People Programme" and "Passion 4 People Leonardo Culture" workshops.

To develop vital business and people skills we offer an 8-month "Fast Forward Programme", or if the time is right our longer-term "Accelerate Programme" will prepare you for your first DGM or Operations Manager role! "Accelerate" develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us!

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.