Head Concierge

The Peninsula London is seeking to hire a seasoned Head Concierge to oversee the Concierge Desk operations, ensuring excellent service with a strong focus on the Peninsula Service Principles.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees.
• Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests' needs.
• Possesses an in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establishes close contacts with people in these areas to provide exclusive experiences.
• Actively networks and builds key contacts within the hospitality, culture, and events sectors.
• Hires, develops, motivates, supervises, and performance manages department colleagues in maintaining a culture in compliance with mission, vision, values and cores principles HSH.
  
  Minimum 10-year experience in a Concierge Operation within which 2 year experience in the same capacity in a Luxury Hotel environment with similar standards and expectations.
• Thorough and resourceful knowledge of available city activities.
• Excellent time management, multitasking and organisational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.
  
  Excellent salary package
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan
Your medical care:
• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan
Your daily health routine:
• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire