Head Housekeeper

Supervision and Team Leadership: Lead and supervise a team of Domestic staff, providing guidance and support as needed. To harness positive working relations within the team and maintain excellent lines of communication across 3 teams who work different shifts and locations around the hospice. Train new Domestic staff and provide ongoing training and support to all team members to ensure the highest cleaning standards. Assign tasks and responsibilities to team members, ensuring that all areas of the hospice are covered efficiently. Conduct regular performance evaluations with the Estates & Facilities Lead and provide constructive feedback to ensure high standards of work are maintained. To maintain a clean and tidy appearance and to always follow the required food hygiene practices. Cleaning Operations Management: Support the Estates & Facilities Lead to implement cleaning schedules and protocols to ensure all areas of the hospice are cleaned and sanitized regularly. Monitor inventory
levels of cleaning supplies and equipment, and coordinate with the admin department to ensure adequate stock levels are maintained. Conduct regular inspections with the Estate and Facilities Leadto ensure compliance with cleanliness standards and actively identify areas for improvement. Quality Control and Compliance: Ensure that all cleaning activities comply with health and safety regulations, including COSHH (Control of Substances Hazardous to Health), infection control protocols, and hospice policies and procedures. Implement measures to prevent cross-contamination and the spread of infections within the hospice environment. Collaborate with other departments, such as facilities management and nursing, to address any cleaning-related issues or concerns and to resolve promptly. Training and Development: Provide training to cleaning staff on proper cleaning techniques, use of equipment, and adherence to safety protocols. Stay informed about best practices in cleaning and infection control
and share knowledge with the cleaning team to enhance their skills and expertise. Communication and Reporting: Serve as the primary point of contact for cleaning-related inquiries and concerns from staff, residents, and families. Maintain good relationships with patients, staff, public and volunteers of the hospice. Prepare regular reports on cleaning activities, including inspection results, staff performance, and resource utilisation, and communicate findings to the Estates & Facilities Lead.