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Head of Accessibility

House of Blues, Clerkenwell, Islington

Head of Accessibility

Salary not available. View on company website.

House of Blues, Clerkenwell, Islington

  • Full time
  • Permanent
  • Remote working

Posted 1 day ago, 24 Oct | Get your application in today.

Closing date: Closing date not specified

job Ref: d9ec63d47e0b4c1cad22e8f30e89b6d3

Full Job Description

  • Ensure that all departments are briefed on and are adhering to all accessibility policies and procedures
  • Line management of Accessibility Team - mentoring and managing employee performance
  • Ensuring that the team are maintaining the accessibility application system, so that applications and enquiries from customers are answered within a timely manner
  • Writing accessibility information for festival websites, customer accessibility guides and newsletters ensuring compliance with current legislation
  • Consulting with Event Managers to ensure all accessible facilities are booked in advance and installed on-site correctly and to the agreed specification
  • Recruiting Accessibility Team members for each festival to ensure a high level of customer service and a positive experience
  • Liaising and booking specialist contractors for BSL and any other required services
  • Ensuring the Accessibility Team maintain the Customer Database, including sending guides and reminders
  • Ensuring that the twice-weekly update of the applications for accessible facilities is sent to the Event Managers for each festival
  • Responsible for overseeing the completion of the Audit Tracker pre, during and post all festivals.
  • Working with the Event managers on the accessibility debrief and improvement plan for all festivals
  • Managing customer feedback and complaints.
  • Collating and analysing mystery shopper feedback and customer surveys
  • Researching ways to improve accessibility at our festivals and expand the facilities currently offered to ensure our events are accessible to all customers
  • Ensuring compliance with all current and future legislation
    • Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Talent matters to us, and we encourage applications from people irrespective of their background.

    Relevant candidates will have managerial experience in one or more of the following roles: accessibility experience, festival production, customer service.,
  • People management and leadership experience, including experience in leading and motivating a team to meet targets in a time-pressured environment
  • Demonstrated experience or interest in the wider subject of accessibility and the challenges affecting customers with accessible requirements
  • The role involves high levels of customer interaction, primarily by email; therefore, excellent communication and writing skills are essential
  • Attention to detail and a good working knowledge of Excel and Database systems are required
  • Multi-tasking experience with examples of working on multiple projects concurrently
    • Behaviours The following attributes determine how the role will be carried out and are required for the candidate to be successful in the role:
  • A customer-centric attitude and ability to deal calmly with personal and emotive communications
  • A confident and clear communicator both verbally and in writing and a team player

    Festival Republic is part of Live Nation Entertainment, the world's leading live entertainment company comprising global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.