Head of Activities - North Wales

Leadership: Provide strategic leadership to the large Activities & Leisure Team who will deliver poolside, outdoor activities, the entertainment programme and a first-class retail experience. Setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.

Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.

Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.

Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.

Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day activity and entertainment programme for guests and ensuring first class retail standards in all shops.

Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.

Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.

Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Prior senior-level experience in the Activities & Leisure/Entertainments/Retail industries preferable.
- Demonstrating proven expertise in leadership and organization, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

Join our One Great Team here at Haven as a Head of Activities & Leisure leading the Activities, Entertainment and Retail experience: driving innovation and excellence to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.

In this role, you'll be at the helm of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Attractive salary plus 25% annual bonus opportunity.
On-site accommodation, subject to availability and T&Cs.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!