Head of Business Delivery

NATS Services are entering an important phase of our strategy to provide technology enabled services to New Airspace Users (NAU). This will establish routes to market and accelerate technology enablement by developing strategic partners and collaborations. The new NAU P&L underpins NATS overall strategy to 2040 to be relied upon by all airspace users for services, generating additional commercial value from space to ground globally.

The Head of Business Delivery will:

• Lead and prioritise NAU customer and partner projects in the UK and internationally applying strong programme and change management


• Ensure cost, timelines and risks are effectively managed, NAU is expected to grow its revenues to in excess of £100m by 2040


• Ensure the programme is effectively resourced


• Focus on continual improvement of the programme, enabling the leadership team to achieve programme and project objectives


• Develop internal capabilities and skills to provide career growth opportunities


Other duties include:

• Lead delivery of all customer and partner services ensuring value for all parties in the UK and internationally


• Manage risks and programme / project budgets (between £5-20m per annum)


• Develop a strategic & tactical view of resource and requirements


• Ensure and measure customer satisfaction throughout delivery


• Support commercial teams with estimation and development of bid plans, opportunities, and RfX responses


• Ensure project and programme risks are clearly identified, managed, and escalated


• Identify new opportunities to enable further commercial growth and raise with the commercial teams where appropriate


• Ensure delivery meets applicable safety, regulatory, cybersecurity, and assurance levels


• Act as the point of reference for NAU services delivery ensuring delivery is on time, cost, and quality with all necessary approvals
  
  Educated to degree level, or demonstrable experience in a similar role


• Strategic and conceptual commercial & technology enabled service delivery ability comfortable working with and developing high levels of detail, accuracy, and predictability in a fluid and changing environment


• Ability to work in a rapidly changing & dynamic market


• Strong Influencer & communicator able to build relationships, gather intelligence, maintain stakeholder networks at all levels


• Excellent planning, organisational skills, with a pragmatic approach to project and programme planning, risk management, governance, and execution to maximise value


• Inclusive leader, comfortable working in dynamic cross-functional management environments.


• Strong, pragmatic approach to safety, risk, and assurance


• Previous experience of the NAU emerging market, Civil Aviation ATM sector is essential and specific knowledge of the Unified Traffic Management (UTM) market desirable.


• Strong knowledge and experience of SaaS and ATM technologies and services.
  
  NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
  
  We are proud to offer a fantastic total reward package to help you thrive. In addition to a competitive salary, you'll also benefit from an annual performance related incentive, private health & dental, DC pension, generous leave, retail discounts, wellness support and comprehensive learning and development.


If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.