Head of Business Improvement and Growth Support (BIGS)

As the Head of Business Improvement and Growth Support (BIGS) at Sodexo, you are a strategic leader and an enabler of change. Your role is pivotal in driving competitive advantage, enhancing profitability, and managing risks across the UK&I Region through robust business improvement processes. You will lead the deployment and regionalisation of key processes including Solution & Contract Design, Solution Mobilisation, Contract Management & Operational Excellence, and Labour Optimisation.

As the Head of BIGS, you will have the opportunity to lead high-impact projects, engage with key stakeholders, and make a tangible difference to our business and clients. You'll be instrumental in setting the standards for excellence, driving process improvements, and ensuring Sodexo remains competitive in a dynamic market. If you're passionate about operational excellence, strategic leadership, and making a difference, this is the role for you.

About the role

• Lead the execution of BIGS responsibilities across the UK&I, ensuring alignment with global frameworks and continuous improvement of processes.


• Manage the deployment of key business improvement processes including Solution & Contract Design, Solution Mobilisation, and Contract Management & Operational Excellence.


• Oversee Loss Making Contracts Recovery and Labour Optimisation, applying your expertise to drive profitability improvements.


• Engage with sales, operations, and growth stakeholders to ensure BIGS processes are integral to new business opportunities and contract renewals.


• Lead a direct team and support an indirect team, fostering collaboration across segments to enhance business capabilities.


• Develop and deliver training programmes, empowering operational teams and ensuring consistent application of BIGS processes.


• Drive compliance with BIGS frameworks, ensuring that processes and tools are effectively utilised, measured, and continuously improved.
  
  To be successful in this role, you will possess extensive experience in process design, management, and improvement, with a strong background in Lean/Six Sigma environments. A proven track record in project management is essential, supported by sharp analytical skills and the ability to synthesise data to drive key business outcomes. Accreditations in Lean, Six Sigma, or Operational Excellence, along with advanced proficiency in Excel and project management tools, are advantageous for success in this role.


You will have hands-on experience in mobilising operational units, particularly in food services and facilities management, covering areas such as cleaning, gardening, engineering, and maintenance. Strong communication and influencing skills are vital, enabling effective engagement with stakeholders across all levels of the organisation.

Alongside an attractive salary, you'll also have access to range of benefits, which include:


• Performance-related bonus


• Company car allowance


• Contributory pension scheme


• Life assurance - worth 1 x annual salary


• Biennial health assessments


• A flexible benefits fund of £1,300 to utilise a range of benefits, including Private Medical Insurance (PMI), dental, gym memberships, retail / hospitality discounts, etc.


• 33 days holiday (including bank holidays) - increasing to 36 after 3 years of service


Joining Sodexo means becoming part of a global team that truly values innovation, sustainability, and making a positive impact. Here, you'll have the freedom to thrive in your own way, contributing to projects that inspire you and align with your professional aspirations. Embrace this opportunity to be part of something greater, where your work is driven by purpose and your growth is nurtured at every step., Salary Competitive package plus benefits