Head of Business Systems

The Head of Business Systems plays a key leadership role in the Technology and Engineering department where they drive excellence in the design, build and management of enterprise applications across the Group. They have responsibility for key services in the areas of core business systems, including Finance, HR, IFRS17, campaigning, policy admin, operational data, content management, legacy systems, the Warranty-in-a-Box core finance, customer communications platforms, pricing and underwriting systems and BAU data processing. These services are foundational to the business and key enablers for our Product Engineering teams to build out customer and agent experience propositions.,

• Build, test and run business critical systems globally & run Group-wide application support and maintenance.
• Owns platform management, design and quality of those platforms and ensure ongoing compliance to legal and software licencing obligations.
• Accountable for continuous improvement in platform management and support.
• Lifecycle management for key platforms in collaboration with Product and Group Architecture.
Knowledge and Expertise Architecture:
• Work with business and technical stakeholders in order to understand functional and technology requirements and constraints, and to reflect this in an architectural strategy for the business
• Align all architectural solutions with other teams within D&G, including collaboration on solution design to ensure fit-for-purpose end-to-end solutions. This includes data standards, separation of concerns, software abstraction strategies, messaging strategies, and interface agreements.
• To validate infrastructure and environment configurations that will be designed in order to fulfil the scalability, security, and resiliency of the business.
Solution Engineering/Design:
• The Head of Business Systems will be fully accountable for the solution design of the platforms and systems that are built and making sure they comply with D&G policy
• Knowledge and expertise in cloud-based architecture is a prerequisite
• Provide technical consultation as well as expertise to Product and Platform Managers.
Platform Development:
• Develop and manage software engineering applications
• Manage joint development with 3rd party vendors as well as outsourced development.
• Develop and implement software engineering plans.
• Manage all software engineering schedules, budget and resource allocation.
• Assist software development team to attain optimal team performance through removing technical obstacles.
• Align to best practices where relevant, eg, DevSecOps and Observability.
QA/Testing:
• Develop, implement and maintain all cross-platform test suites for the systems they look after
• Manage the preparation and implementation software test plans, designs, objectives and cases.
• Collaborate with developers to prepare and present world-class organization application with high quality.
• Respond to all technical support inquiries pertinent to software application's functions and operation.
Application Management:
• Establish and maintain a first-class support environment for all of D&G's applications and systems.
• Resolve complex issues in applications support and maintain an active enhancement programme to improve service quality and reliability.
• Maintain, manage and update technical system documentation.
  
  Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don't come around often, so this really is a position not to be missed., At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
  
  Audit and Compliance:
• Ensure services comply with software licensing obligations and annual audit commitments (eg, UARs)
• Ensure audit obligations for Group IT Controls are in place
We offer lots of great benefits! Some of which include:
• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans - interest free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers