Head of Clinical Operations

As a member of the Senior Management Team, you will lead a team aspiring to foster a culture of improvement and to support a shift in organisational culture making EEAST an exceptional place to work while providing outstanding quality of care and performance.
The successful candidate will be accountable for all quality, performance, and financial key performance indicators for the sector, and engagement with internal business partners within the sector business unit. They will be a key figure for the public and stakeholder engagement for the Trust. Critical to the success of the role is the ability to interpret the Trust strategy, service development and priorities and turn these into quantifiable service delivery actions and results in a defined business unit of the Directorate.
The role operates across the strategic and tactical levels of the Trust business and as such the role time-spend should provide a broadly equal amount of time at these levels. As a key role in the delivery of service, the post holder will operate as part of the Strategic Command Team in a 'Gold Support' role, supporting the Strategic Commander. This is via an on-call rota and so whilst the standard working week is 37.5 hours, you must be flexible to meet the requirements of the role which may include unsocial hours at times.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.