Head of Communications & Engagement (Crime) - ( Ref : 1337 )

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
The role of the HMCTS Communications and Engagement Directorate is to:
+ enhance and protect our reputation
+ facilitate corporate communication and engagement with internal and external stakeholders and users
+ advise, challenge and support the organisation to communicate and engage effectively
About the role
As Head of Communications and Engagement (Crime) you will play a key role in ensuring the Communications Directorate and HMCTS achieve their strategic goals through high quality communications. Your deep understanding of our audiences will enable you to design and deliver impactful communication plans and messages that resonate with our range of audiences. You'll be the ‘go to’ communications expert among senior leaders in your area, guiding and advising them to add value to their work through your specialist knowledge.
In this influential senior management position, you'll be dynamic in leading communications and engagement relating to the criminal courts, one of the most fast-paced, high-profile and demanding areas of HMCTS.
Given the structure and purpose of the organisation, you’ll primarily lead on the delivery of operational communications and engagement. Within this varied role, however, you’ll have the opportunity to deliver your goals through a blend of communications disciplines, including press, stakeholder engagement, digital, strategic and internal comms, as well as the occasional campaign.
Your role as the Head of Communications & Engagement (Crime) will cover several key aspects including but not limited to:
+ Leading stakeholder communications and engagement work - from planning to implementation – and line-managing a team to support you in doing this
+ Contributing to providing an integrated communications service that delivers content seamlessly and consistently to external and internal audiences using a range of channels. Playing a key leadership role in ensuring the communications team is effective and innovative
+ Fostering strong working relationships with officials, providing them with communications advice and support to help them meet their business objectives
+ Directing and quality assuring the creation of stakeholder content and products, including being accountable for planning, promotion and delivery of stakeholder events and webinars
+ Advising internal ‘clients’ on best practice, emerging issues, risks and opportunities, guiding on the manner in which messages and key themes are communicated to ensure consistency, clarity and impact
+ Acting as the key point of contact between the HMCTS communications team and MoJ press office and aligning HMCTS stakeholder communications activity with that of the wider Ministry of Justice group
+ Managing and co-ordinating crisis communications plans and responses in the event of a major incident
Please refer to the attached role profile for a comprehensive overview of the role.
Who are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate the following:
Essential
+ Experience of leading stakeholder communications - both developing plans and operational implementation - in a large and complex organisation, We'll assess you against these behaviours during the selection process:
+ Leadership
+ Communicating and Influencing

Technical skills
We'll assess you against these technical skills during the selection process:
+ Government Communications Professional Competency - IMPACT https://gcs.civilservice.gov.uk/wp-content/uploads/2020/03/Government-Communications-Professional-Competency-Framework.pdf
+ Government Communications Professional Competency - Implementation https://gcs.civilservice.gov.uk/wp-content/uploads/2020/03/Government-Communications-Professional-Competency-Framework.pdf, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Technical skills.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Proven experience in copywriting and adapting writing style for different audiences and channels, with robust editorial skills
+ Strong relationship management skills, effective at negotiating and influencing at a senior level
+ Confident giving presentations, leading meetings, and workshops, and credible when speaking with the Senior Management Team or operational leaders
+ Strong planning, organisational and people skills, including delivering communication products to tight deadlines
+ Proven ability to quickly analyse and interpret data, transforming it into actionable insights to inform strategic decisions and drive impactful communications outcomes
+ Can work quickly and effectively under pressure and through ambiguity, managing competing priorities and changing deadlines
+ Good knowledge of the communications landscape
+ Experience of leading a team, working collaboratively with diverse a mix of stakeholders to deliver results
Further information:

This is a full-time role, where flexible working arrangements will be considered on a case-by-case basis.
The successful candidate may be required to travel to any HMCTS site in line with business needs.

Candidates successful at sift stage will be invited to a blended interview assessment in line with the Civil Service Success Profile Framework and the Government Communications Service (GCS) competencies.

For those successful in passing the sift stage, interviews will take place over two stages.
At both stages of interview, candidates will be assessed against the Civil Service Success Profiles and Government Communication Service (GCS) competencies below at Grade 7 level.
Guidance for these can be found below:
+ Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)
+ Government-Communications-Professional-Competency-Framework.pdf (civilservice.gov.uk)
The first-stage interview will be held remotely via Microsoft Teams. At this stage, you will be assessed against the following behaviour, strength and technical questions:

Success Profiles Behaviors
+ Leadership
+ Communicating and Influencing

GCS Technical Competency:
+ Impact

Strength areas are not shared in advance.
Successful candidates will then be invited for the second-stage interview which will be held in person either in 102 Petty France, London, SW1H 9AJ or another appropriate site outside of London depending on their location. The location will be confirmed once the first stage interview results are released.
At this stage, you will be asked to prepare a 15-minute presentation followed by questions from the panel. You will be assessed against the GCS Technical Competency - Implementation.
The presentation brief will be shared with you in advance of your interviews.
Please note that travel fares will be the responsibility of candidates and cannot be reimbursed.

About our benefits
We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.
Proud to serve. Proud to keep justice going., Alongside your salary of £56,532, HM Courts and Tribunals Service contributes £16,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ