Head of Cust Ops Risk and Control

Business Unit: COO - Customer OperationsSalary range: Up to £100k per annum depending on experience + red-hot benefits Location: Hybrid - with some travel to a local hub

Live for progression with more 'pop'. Live a life more Virgin.

Our Team

We're customer obsessed at Virgin Money and expanding our team to help support Customer Operations to deliver world class experiences. A key part of that is ensuring we've are operating within VM's Risk and Governance framework and we're keeping Customer Operations safe. We've an opportunity for a to lead the robust risk management framework across Customer Operations, to identify, assess and monitor our operational landscape and implement where appropriate the necessary mitigation actions.

What you'll be doing

• Lead a small team of Risk & Control professionals with responsibility for developing a robust risk management framework for Customer Operations. Ensuring alignment with the bank's overall risk management strategy and regulatory requirements, and established protocols to maintain risk policies, procedures, and control.


• Accountable for risk identification and assessment across Customer Operations. Leading the identification, assessment, and monitoring of operational, compliance, credit, and market risks.


• Conduct regular risk assessments and scenario analyses to identify potential threats.


• Implement risk indicators and metrics to monitor risk exposure.


• Ensure timely and accurate reporting of risk incidents and issues and seek to foster a culture of risk awareness and effective risk communication.
  
  Comprehensive leadership experience in a 1st line risk operational business area, preferably within Financial Services


• Demonstrable experience in successfully assessing materiality and likelihood of risk at a strategic level


• Ability to identify material risks and mitigations based on business priorities and likelihood of materialising


• Experience of engaging, collaborating, and influencing with senior stakeholders across the business


• In-depth knowledge of operational processes and the ability to integrate risk management into processes.


• Deep understanding of risk management frameworks, methodologies, and tools, with operational risk experience


• Familiarity with relevant regulations and compliance requirements, particularly Vulnerable Customers, and Consumer Duty standards.


• Significant experience in successfully creating and leading high performing teams with a passion for developing colleagues.


It's a bonus if you have but not essential

• A background of managing Enterprise Risks and Issues across a large financial institution.
  
  We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.


Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich
diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.


• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more.


• Up to five extra paid well-being days per year.


• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.


• Market-leading pension.


• Free private medical cover, income protection and life assurance.


• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.


And there's no waiting around, you'll enjoy these benefits from day one.