Head of Engagement Management, Business Services (Hybrid)

As the Head of Engagement Management, you will lead and develop a team of Engagement Managers. Our Engagement Managers support customers with optimising their fraud strategies., Supporting Engagement Managers to deliver fraud strategies which maximise the value from LexisNexis Risk Solutions fraud prevention products

Coaching Engagement Managers including the definition of career development plans, completing enabling performance and holding regular catch ups

Tracking and drives key account growth through supporting the team with defining and executing account roadmaps. Drive a common strategy holistically across our customer verticals.

This will include consistent use of features, end customer adoption of the product and driving value add to ensure all key targets and objectives are met.

Building and managing relationships with key Exec / Senior Stakeholders across our customer base. You will be an industry expert / trusted advisor and point of escalation.

Leading industry advisory boards and knowledge sharing sessions with Exec / Senior Stakeholders and their wider teams

Collaborating with key customers to identify and address strategic issues, operational and regulatory requirements. Leveraging SME knowledge and prior experience to identify growth areas, implementing best in class solutions for our customers.

Partnering with internal teams to drive initiatives. Identifying and developing new opportunities by having a competent understanding of the core product, services and fraud landscape

Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently.

Provides feedback and knowledge gained from prior experience and awareness of both customer and industry requirements to improve the product and services.

Defining and drives processes and consistency for customer engagements and deliverables. Oversees the scoping, prioritization and delivery of customer account deliverables.

Have previous experience as a fraud manager or equivalent within the financial services industry

Experience with fraud prevention strategies utilizing industry leading applications.

Demonstrate exceptional verbal and written communication skills including presentation experience.

Be a problem solver with ability to define and drive a strategy to a successful outcome.

Have a proactive nature with ability to manage competing priorities.