Head of Engineering Tooling Services

As Head of Tooling Services, you will set our vision and strategy, delivering centrally managed, resilient and secure shared services, and driving adoption across DWP Digital. You'll be the Service Owner for Tooling Services, as we continue our exciting and necessary yourney to hybrid cloud hosting and intelligent tooling. Your responsibilities include overseeing incident and problem management, change management, service transition, and continual service improvement You will have the opportunity to shape and lead multiple service teams, making sure we have enough people, talent and capacity to design, build, and operate shared tooling services. You will be a key member of the Hybrid Cloud Services Senior Leadership Team (SLT), helping to define and deliver DWP's Hosting Strategy, with a focus on the delivery and adoption of Cloud and centrally managed resilient, secure and cost-effective shared services.

• Experience of leading and inspiring teams to deliver strategic outcomes with a focus on service excellence
• Experience of building capability and leading service teams, establishing and maintaining support and operating models for critical services, with a focus on continual service improvement
• Demonstrable experience of a service management framework, embedding policies and procedures in a complex hybrid cloud environment
• Experience of delivering and supporting shared services at scale, preferably automation, orchestration or CI/CD tools
• Understanding of cloud infrastructure and shared services, specifically how they should be used to support delivery of strategic business objectives.
  
  This is a fantastic opportunity to join DWP Hybrid Cloud Services and lead one of the biggest digital transformations in Europe. We are using leading-edge tooling and technologies to build better services, and deliver better outcomes for millions of users.
DWP is UK's largest department, every year we pay over £120 billion to 18million DWP customers. DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. The work we do has real impacts on real people. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us.

Head of Engineering Tooling Services: Pay up to £77,740 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance., Pay: In return for your skills, we offer competitive pay of up to £77,740 p.a. Pension: You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97% (Worth up to £22,500/year). Holidays: You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes:
• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.