Head of Fundraising Operations

The Head of Operations plays a key role within Fundraising to drive Fundraising operational performance and support, changing and transforming the way we work with a clear focus on supporting fundraising teams to deliver maximum value to our supporters. The post holder will ensure performance, development and growth activities across fundraising are well planned, consistently implemented and supported by efficient, effective and compliant processes, systems and practice.

You will be responsible for:
- Driving the Directorate, effectively bringing teams together from across functions, Directorates and external parties to define goals and objectives, develop realistic plans and resourcing, and to deliver anticipated outcomes and business benefits.
- Providing excellent management of the team - setting goals and objectives, managing resources effectively, coaching and developing the team, and ensuring the team delivers an excellent service to fundraising.
- Proactively engaging in understanding the work of Fundraising, demonstrating the ability to participate in the development of commercially appropriate business practices and ways of working, and to identify opportunities for improved ways of working and the effective management of risk.
- Ensuring processes, fulfilment and ways of working are established to minimise the distraction and impact they have on fundraising team, whilst also delivering efficient management of activity and supporter delight.
- Overseeing and reporting on operational performance, creating clarity around strong operational effectiveness, providing performance insights of the fundraising, escalating risks and concerns and performance review, as appropriate., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

Extensive experience in a senior operational or project management role
- Substantial experience managing a team including setting targets, planning workload and managing resources.
- Experience setting, managing and reporting on budgets at a team and portfolio level.
- Experience managing and leading business operational teams.
- Leading a portfolio of improvement projects delivering benefits in terms of cost saving, financial growth, and quality of product.
- Excellent interpersonal communication skills and the ability to build rapport with people at all levels.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

Salary: £54,680 - 60,746
Contract: 12 month FTC
Based: This role is predominantly home-based and can be based anywhere within the UK. You will be expected to travel to our sites across the UK with regular visits to Edinburgh and London. For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan offices in Embassy Gardens.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.