Head of Hard FM

Insight Executive Group are delighted to be working with a multi-national FM service provider who are looking to recruit a Head of Hard FM on one of their major contracts in Crawley. This is a full-time permanent position, with a focus on Hard FM with a starting salary of £58k. This is a demanding role with line management responsibilities; therefore, you must have experience of leading and directing people successfully. Working with your team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all areas, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite. As with any role at this level, you will be an excellent all-round communicator, with a passion to lead and direct people, and the ability to deal with challenges as they arise. Your experience within an operational role with a wide exposure to the total provision of FM services and building infrastructure will drive your success. You will be ready to deliver on the below: The successful Head of FM will be responsible for:

• delivering agreed contracted FM services that are statutorily and contractually compliant, financially viable and operationally functional
• managing and coordinating the on-site team in the delivery of FM Services, via two Senior Engineers
• the delivery of Hard FM services through a dedicated engineering team
• ensuring all contractual KPIs/SLAs are achieved and reported in line with statutory requirements and the contract Business Plan
• managing contractors including specialist hard services, fire systems, lifts, hygiene, waste management and all outsourced services
  
  a natural passion for FM with experience of delivering a high quality service to clients
• experience of delivering Hard FM
• successful leadership experience and managing stakeholder engagement are essential requirements to drive success
• working experience of CAFM systems