Head of Housing Operations

This is a senior role where you'll provide strategic vision and operational leadership across a range of teams including neighbourhood, engagement and housing allocations.

You'll motivate colleagues and inspire outstanding performance that places the customer first whilst ensuring value for money.

Housing Operations is part of our overall Adult Services area, so you'll be improving outcomes for vulnerable people.

This is a time of opportunity and challenge within social housing, with new customer standards and regulatory requirements. You'll be involved in shaping our offer to our 14,500 tenants in 11,000 Milton Keynes City Council homes.

Main Responsibility

• Lead our neighbourhoods and allocations teams.


• Manage budgets creatively.


• Demonstrate excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating estate management, tenancy services and the operation of the housing register.


• Manage our housing register to make best use of our housing stock.


• Work with our Housing systems to team to improve business processes and drive efficiency.
  
  We're seeking someone with significant leadership experience within social housing to join us as Head of Housing Operations., A degree level qualification and/or significant relevant experience in a senior leadership role in social housing. If you do not hold a degree in housing management, you will be willing to study for one.


• Can inspire others to deliver excellence to customers.


• Ability to explain complex information to a range of audiences.


• Able to promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues, and external partners.
  
  Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.


We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.



• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.



• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.



• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.



• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.


Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.