Head of Hypercar & Specials Operations

As the Head of Hypercars & Specials Operations, you will oversee every aspect of our exclusive after-sales programs, collaborating with Engineering and Manufacturing while managing our global service and support network for limited series vehicles. Your leadership will be pivotal in creating the ultimate customer experience, driving growth in reputation, and generating revenue for one of the world's most iconic brands.

In this role, you will develop and deliver the Hypercar & Specials Operations strategic roadmap, establishing a global after-sales program that drives mid-term investment, revenue generation, and annual profit targets. You will lead efforts to achieve customer satisfaction at target levels, managing processes and driving excellence in service, repair, warranty, and customer-focused motorsport events. As a key figure in the organisation, you will oversee the lifecycle of all after-sales parts, accessories, and services, collaborating closely with global teams to create new marketing plans, enhance customer retention, and maximise lifetime value.

A key part of your responsibility will be defining and mapping the end-to-end customer journey, aligning it with Aston Martin's ultra-luxury market position and Ultra-High-Net-Worth customer expectations across different regions. You will manage a diverse team across the Hypercar & Specials Operations organisation, ensuring high performance, clear communication, and a positive work environment in all locations. Your role will involve close collaboration with Engineering and Manufacturing teams to support product development post-production, ensuring the durability, reliability, and excellence of our hypercar line.

You will drive regional hub performance reviews, align cross-functional teams to support the after-sales strategy, and oversee the management of budget, forecasting, and spending to meet business objectives.

We are looking for a candidate with a deep understanding of the luxury automotive market, particularly with expertise in hypercar engineering and the ultra-luxury customer journey. You should have proven experience leading high-performing teams across geographies and cultures, with a strategic mindset and a strong track record in successful project delivery. Exceptional commercial acumen, strong interpersonal and communication skills, and the ability to influence at all levels of the organisation are essential for this role, as is the ability to manage complex business relationships. We are seeking a collaborative leader who embodies Aston Martin's core values of Unity, Trust, Openness, Ownership, and Courage.

Are you ready to take on a leadership role that puts you at the forefront of automotive innovation?

Aston Martin is looking for a dynamic, strategic, and passionate Head of Hypercars & Specials Operations, to lead our exclusive after-sales programs for the world's most prestigious vehicles. This is your opportunity to shape the future of ultra-luxury automotive service, working alongside the best in the industry to deliver unmatched customer satisfaction and elevate the Aston Martin brand., At Aston Martin, you will be part of a heritage brand that is synonymous with luxury, performance, and cutting-edge design. This role offers a unique opportunity to work with the most exclusive vehicles in the world, driving innovation and excellence in the hypercar sector. You will manage your time across our Gaydon HQ, regional hubs, and Parts Distribution Centre, ensuring the highest standards of customer satisfaction and operational success.

If you are ready to lead the future of ultra-luxury automotive, apply now to join Aston Martin as the Head of Hypercars & Specials Operations, and make your mark on the world's most prestigious automotive brand.

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.

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The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd