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Head of Infrastructure & Security

Achilles

Head of Infrastructure & Security

Salary Not Specified

Achilles, Caldecott, Vale of White Horse

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 54e618e3377d4e589295a8103829505b

Full Job Description

  • Developing and maintaining the infrastructure architecture supporting strategic discussion with CTO and ensuring SME input from teams.

  • Developing and maintaining the security architecture supporting strategic discussion with CTO and ensuring SME input from teams.

  • Ensuring security scans are performed across the Achilles Information Ltd businesses and PEN tests are performed across key platforms, at least annually, and supporting the CTO to drive any remediation activity across wider teams based on scan/tests outcomes.

  • Understanding latest security risk assessments and ensuring Achilles has an appropriate degree of protection in place.

  • Determining parameters for technology maintenance and retirement/refresh programme.

  • Undertake regular market testing to ensure the right technologies and costs are maintained.

  • Ensure accuracy in 3rd invoices and maintain determination to hold or beat annual budget across all IT related services / contracts.


    • SERVICE SUPPORT
  • Ensuring the necessary resource and capability is available to meet agreed service levels.

  • Ensuring effective break-fix provision in a cost-effective manner.

  • Ensuring IT environment is secure and all agreed security provisions are in place.

  • Operating the infrastructure and security model for Achilles and ensuring it is understood and effectively executed across the team.

  • Acting as the senior coordinator and escalation point on infrastructure or security issues for crisis and major incident management.

  • Monitoring service levels and planning and scheduling infrastructure resources accordingly.

  • Implementing IT procedures, policies and practices in line with ISO27001/ISO9001 and ensure these standards are followed by the team.

  • Acting as escalation point for issues and problems as a senior manager within Infrastructure & Security.


    • SERVICE DEVELOPMENT
  • Working with internal Achilles stakeholders to develop business requirements for internal and external Achilles IT systems.

  • Facilitating and coaching Infrastructure and DevOps teams to ensure effective service transition.

  • Ensuring the necessary resource and capability is available to ensure service transition delivers to agreed time, cost and quality standards.

  • Determine internal Infrastructure and DevOps projects to deliver ongoing improvement to the relevant functions and ensure appropriate allocation of resources and capability.

  • Setting, managing and reporting on IT KPI's. Prepare overall status and activity metrics that documents and tracks delivery of IT services.

  • Contributing to the solution design & evaluation of infrastructure changes, projects etc.


    • TEAM LEADERSHIP
  • Lead, motivate, inspire and empower people to achieve results..

  • Manage performance of team members to achieve objectives and ensure required standards are met, coaching and creating a learning environment where people can reach their potential.

  • Ensure a healthy and productive team working environment.


    • PERSONAL DEVELOPMENT
  • Taking personal responsibility for skills development, particularly to enhance the delivery of management of the Infrastructure and DevOps team.

  • Actively participating in the performance management process and taking responsibility for delivering agreed objectives.

    • Qualifications IT Degree level or equivalent experience
    ITIL, Prince 2, CCNP, CCDP, MCSE, CISSP or CISM
    Working knowledge and experience of ISO27001 and or ISO9001,
  • Identifies and evaluates the range of options open to them.

  • Articulates the assumptions made and the risks involved in decisions taken.

  • Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision.

  • Communicates decisions clearly and promptly to those who are affected.


    • ACHIEVING RESULTS
  • Leads projects or programmes against plans and timescales.

  • Takes appropriate corrective action when projects go off track.

  • Takes account of all stakeholders needs and translates strategic goals into practical, efficient and effective operational plans.

  • Creates detailed project plans which incorporate risk management, effective use of resources and measurable outcomes.


    • LEADERSHIP
  • Leads on organisational or corporate projects and initiatives taking ownership and responsibility.

  • Creates cross-functional networks which contribute to operational efficiency.

  • Shares resources and knowledge with other areas.

  • Encourages others to achieve goals through their personal energy, enthusiasm, understanding of what motivates people and by celebrating success.


    • MANAGING CHANGE
  • Proactively identifies the need for change and convinces others to act.

  • Develops plans to implement change in areas which are performing sub-optimally.

  • Changes own plans or approach when things aren't working.

  • Is willing to challenge the way things are done, even if this makes them unpopular.


    • DRIVING QUALITY
  • Develops programmes or initiatives which drive continuous improvement in the organisation.

  • Benchmarks the performance of own area or the company in terms of quality, taking action to improve levels if appropriate.

  • Identifies bottlenecks or barriers to quality standards and takes action to address these.

  • Reviews and evaluates organisational quality standards to ensure they remain at an industry leading level.

    Good level of understanding of Infrastructure, DevOps and IT Sec processes.

  • External best practice and trends within Infrastructure and DevOps.

  • Taking responsibility for developing own skills and capability.

  • ITIL or equivalent infrastructure support model.

  • Practical Knowledge of IAAS and PAAS.

  • IT Security best practice.

  • Setting SMART clear objectives.

  • Training & Coaching.


    • EXPERIENCE
  • Essential: Experience of effectively managing a remote-working team, undertaking relevant people management activities such as hiring, onboarding, performance management, learning & development and reward.

  • Essential: Experience of managing 3rd party IT Suppliers

  • Essential: Experience of working and supporting SMEs in all aspects of Infrastructure and Security such as:

    • o WAN, LAN, VLAN's VPN's IP Service provision along with a base understanding of these disciplines.
    o Microsoft networked environment - Active Directory, Windows & Server Operating Systems, End User and Server Builds, SCCM along with a base understanding of these disciplines.
    o Accreditations/Certifications e.g. ISO27001
  • Desirable: Knowledge of Firewalls, Routers, Switches, VPN's, VLAN's, IP Services

  • Desirable: Anti-Virus Management experience

    We recognise that everyone is different, with different needs, this is why our benefits package supports individual financial, physical and mental wellbeing. Benefits will vary from country to country, however some benefits offered include:Generous employer pension; 6.5% employer contribution

  • Income Protection & Life Assurance

  • Option of Private Medical Insurance, Dental Insurance and Critical Illness cover

  • Subsidised Gym Membership through Gymflex

  • 25 days Holiday (plus Bank Holidays), Holiday Buy Scheme

  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme which includes counselling & legal advice

  • Give as you earn and volunteer day off

  • Cycle to Work Scheme

  • Season Ticket Loan

  • Achilles Advantage Club (high street retail discounts)

  • Enhanced maternity, paternity and shared parental leave provisions

  • Flexible working environment

  • Health & Wellbeing initiatives