Head of International Operations - Heathrow Worldwide Distribution Centre - Slough

At the heart of that transformation journey is the National Engineering and Process Design Team, in which this important leadership role is based. - The Head of International Operations is responsible for the achievement of key performance indicators including safety, quality cost efficiency & people within Royal Mail International Operations. This is an important leadership role and will make significant contributions to the financial, commercial and quality performance of the International business and RMG. The role is integral to create and deploy the International Strategy that focus on driving sustained performance through cadence, and continuous improvement practises. Working in a fast-paced environment this role is accountable for driving and implementing national change initiatives, developing the business plan, and working to achieve all unit and personal targets and goals. Providing leadership that creates enthusiasm and inspires people through all levels of the business to act
and embrace positive change and build a culture of high performance and a climate for success.

This is a key leadership role in which you will need to lead a team to drive results and equally engage with stakeholders across the business to ensure that you create an environment for success, conducive to personal learning and development ensuring all team member are fully equipped and supported to deliver maximum performance through the right leadership behaviour and actions.

You will be accountable to identify and support the International Operations strategy, communicate the actions need to implement in pursuit of improvement and excellence.
You will also be accountable to drive operational performance and customer focus through defined scorecard KPI's; safety, quality, financial, employee and regulatory.

If you feel this role would be for you, and you have the energy, skills and leadership to transform Royal Mail Operations, then would love to hear from you Be part of Royal Mail's change story, get involved today and be part of the journey to transform our operations introducing cutting edge technology and ways of working that delights our customers. More details and how to apply can be found below.

Reporting into the Engineering and Process Design Director, you will act as the Head of International Operations

This is a permanent fixed site position, based at the Heathrow Worldwide Distribution Centre, Langley.

Key Dimensions
Four direct reports, c 130 managers, c1300 frontline employees across three International sites (HWDC, ILC, LAMU), Building Relationships - Developing and leveraging relationships within and across different departments, functions, unions, internal and external stakeholders, to achieve business results.
Coaching for High Performance - Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; moves at pace to improve individual and team performance.
Customer Focus - Drives a customer-centric culture to ensure we deliver on our customer promise and relentlessly improve our offering in line with customer needs.
Delivering Results - Ensuring consistent contribution to RM Internationals strategic goals by focusing own and others performance on the most important priorities, measuring progress, and ensuring accountability against key metrics.
Know the Business - Using own understanding of basic business operations and RMG systems, processes, departments, and functions to achieve business objectives and ensure growth; using knowledge of trends (e.g., operations, market, finance, and industry) to understand and improve individual, team, and/or RM Internationals results.
Leading Change - Creating an environment that inspires and develops people to generate solutions to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and driving solution implementation.
Financial and Physical Asset Management - Managing physical assets and the assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes.
Health, Safety & Wellbeing Leadership - Leading by example, to actively protect the safety, health and wellbeing of themselves and others; ensuring compliance with Safety & Health legislation and Royal Mail Group (RMG) Safety & Health Standards by inspiring others' commitment to create a safe working environment, working practices and to support them in improving their wellbeing.
Leading Continuous Improvement - Creating an environment that inspires people to think logically using data and facts generating solutions to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and driving solution implementation.
People Management Essentials - Follows RMG processes for people management with logic and sensitivity; applies policies appropriately; manages employee from recruitment through their time with RMG; manages and closes skills gaps.,

• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.


• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans


• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner


• Free & discounted RMG products - free keep safe & redirection, partner discounts


• Free stamps at Christmas


• Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

To truly excel in this role, you'll possess, and be able to evidence, the skills and experience listed below

Competitive salary
Car allowance
Healthcare
Annual bonus potential
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 30 days, plus bank holidays

Permanent, Full time

Heathrow Worldwide Distribution Centre

At Royal Mail we've served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. We're currently innovating and transforming our business for the future, and to get there, we need exceptionally talented, resilient, and driven people.